The General Insurance Code of Practice (the Code) sets the minimum standards of service that are to be provided by insurance companies to their customers.

The Code aims to:

• Promote better, more informed relations between insurers and their customers;
• Improve consumers’ confidence in the insurance industry;
• Provide better mechanisms for the resolution of complaints and disputes between insurers and their customers;
• Commit insurers and the professionals they rely on to higher standards of customer service.

If you would like to obtain a copy of the General Insurance Code of Practice (the Code), please go to www.codeofpractice.com.au.