CODE OF PRACTICE

The General Insurance Code of Practice (the Code) sets the minimum standards of service that are to be provided by insurance companies to their customers.

The Code aims to:

• Promote better, more informed relations between insurers and their customers;
• Improve consumers’ confidence in the insurance industry;
• Provide better mechanisms for the resolution of complaints and disputes between insurers and their customers;
• Commit insurers and the professionals they rely on to higher standards of customer service.

If you would like to obtain a copy of the General Insurance Code of Practice (the Code), please go to www.codeofpractice.com.au.