The General Insurance Code of Practice (the Code) sets the minimum standards of service that are to be provided by insurance companies to their customers.
The Code aims to:
- Promote better, more informed relations between insurers and their customers;
- Improve consumers’ confidence in the insurance industry;
- Provide better mechanisms for the resolution of complaints and disputes between insurers and their customers;
- Commit insurers and the professionals they rely on to higher standards of customer service.
If you would like to obtain a copy of the General Insurance Code of Practice (the Code), please go to www.codeofpractice.com.au.